3 Tips to Prevent Business Downtime in SMB’s

3 Tips to Prevent Business Downtime in SMB’s

You will probably lose up to 91,000 dollars this year without knowing it due to IT failures according to CA technologies. Its study on 200 companies in western countries showed that on average a business will suffer 14 hours of IT downtime per year and in 18% of the cases with a strong impact on their reputation. We can help you prevent business downtime.

SMB’s businesses are usually more exposed to IT downtime due to the absence or lack of IT resources. As a result, part of the cost of having a downtime is not only related to a loss of business time but also to the costs of the fixing the issue.

Fortunately, easy steps can be taken to prevent downtimes

1) Downtime? Just go home…

Once you had a disaster and your system is down all that you can do is wait… unless you have a plan B… Plan B??? Use the cloud!!!

Today exist many cloud collaborative applications that allow you to share data and work on projects with your colleagues, all cloud-based and you can access anywhere using your laptop, tablet or cellphone. Save your data on the cloud and while you wait until your technician fixes the disaster, work with your colleagues from home.

This is some collaborative applications that you can use:

Confluence by Atlassian

Confluence is a platform that focuses on team ownership and collaboration. From document creation to project collaboration. Is a robust platform with plenty of social features.

Office 365 by Office.com

An integrated suite of applications includes email, calendar and address book that is accessed via the Internet 24/7.

G Suite by Google

A suite of collaboration products for teams and small businesses. Web conferencing, file sharing, and scheduling in the cloud.

Many common tools come with their cloud-based solutions, have a look at your own tools and see if it is not already available.

2) Have a Disaster Recovery Plan.

Disaster recovery is basically imagining issues that could happen and what you could do to solve them or reduce the damage. Is important be prepared, and a disaster is unexpected, you don’t know when it can happen. So it is all about asking the right questions like: How will you reestablish all your systems? How will you minimize the impact of the failure or event? How will you recover all the data you’ve lost?

This is some of the things you should consider to build your own disaster recovery:

  • Identify critical data (Know what you have and where it is).
  • Think about backup options. Your backup must be offsite, secure and available for recovery 24/7. One good option is an online backup.
  • If for any reason you have chosen to outsource your backup needs, make sure that you choose a provider that offers security, monitoring, and support.
  • Backup is nothing without recovery, so be sure that you are familiar with the recovery process and confident that it works.
  • Decide who will be responsible for managing backups internally or working with your provider to make your backup solution work in a successful way.
  • You need also a disaster-recovery plan for your communications, for example, set up alternative methods of communication like cell phones, instant messaging, skype or a web-based e-mail service like Gmail or Yahoo.

3) Prevent business downtime, Prevention is better than the cure

Most of the downtime could have been avoided with the right policies set in place. Here are the advantages to be proactive over reactive.

A proactive solution includes a preventative plan and monitoring 24/7/365 of your servers, network, and devices helping to establish possible problems in your environment before it happens to decrease the risks of network downtime and loss of critical data, all this with a fixed budget, because to have a proactive solution the best that you can do is have a manage service provider that will do all this for you at a fixed cost every month.

A reactive solution is the one you use or hire when the problem is already there, making you lose time and money because you, your systems and your employees will have to wait until the problem be solved, losing business opportunities, goodwill from customers and/or vendors, damage to your brand image and reputation, bad publicity and the cost of the repair that is variable and depends on the damage.


The downtime is something that unfortunately will happen for a different number of causes including human error, hardware failure, natural disaster or theft, the good news is that you can be prepared and decrease the impact that this can have over your business. If you’re feeling overwhelmed by the idea of developing all this on your own, hire an expert. Investing a few dollars now can save money or even your entire business.

Get some help now from our experts through a free Cyber Security audit of your business.